Firstly as I see it is to understand that when you are feeling not so good, that time may not pass very quickly, such as in hospital it may be a long day, and if a service user is at home by themselves, but more so to do what I promise I will do in a timely manner within my own limitations/the service, and that the service user is aware of what is happening at all times.

Through my own experience this has been in the case of:

Mental health example:

  • As a service user can be changeable as they attempt to manage there condition, for me it is to be flexible and understand that they may not want to see me, or not want to do what is planned, and as a result make changes.
  • In group activities to adapt for not only the groups needs, but also the individual, such as I always like to have back up activities with me, such as art materials (coloured pencils and paper) for those that have taken an interest to encourage it and a pack of cards which can sometimes be a good ice breaker.
  • Ask lots of questions, but also understand it may take time, to give these service users more time to open up and in building a rapport, that they feel at ease, to trust me so I can help them.

Physical health example:

Is if there was equipment, adaptations to do what I could do within my own limitation ASAP such as:

  • Order equipment the same day; also fill out forms (social services/third party) and to feed back this to the service user so that they are aware that wheels are being set in motion.
  • Also if in hospital, being that this may delay discharge to contact the service user’s family member to arrange delivery or hospital transport if available to reduce the time in hospital so that the service user can have a safe discharge.
  • Ask lots of questions to both the service user/family/health professional beyond those on the initial assessment to better understand the contributing factors to a service users lapse in physical health e.g.: a hip replacement, are there any underlying cognitive issues or the service user home environment such as no longer safe or new home (stairs/flat) that may be the reason for being in hospital.